Reviews of Petit Palace Ruzafa 3 stars
Sueca, 14, Eixample, 46006 Valencia, Spain
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Reviewed: 2 October 2025 · Stayed in September 2025
Verified reviewStaff excellent and always helpful. Excellent location.
Reviewed: 27 September 2025 · Stayed in September 2025
Verified reviewReviewed: 20 September 2025 · Stayed in September 2025
Verified reviewGreat location, comfortable bed, staff member Gabriel had good recommendations and was very helpful.
Dear Jennifer, Thank you for sharing your memories of the city with us and for taking the time to leave us your comments. We would like to thank you especially for mentioning our team. We are very proud of their daily commitment and will pass on your comments to them. We are delighted that you enjoyed your stay. Our main goal is to offer you the best possible experience. Seeing comments like yours and knowing that you will choose us again is the best reward. See you soon! Ignacio Barjau Customer Service Petit Palace Ruzafa Petit Palace Hotelity Ruzafa
Dear Jennifer, Thank you for sharing your memories of the city with us and for taking the time to leave us your comments. We would like to thank you especially for mentioning our team. We are very proud of their daily commitment and will… Show more
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewGreat location and good sized room! We were close ego everything we wanted to explore. Parking arranged just across the road which was convenient.
Nothing
Dear Robert, Thank you so much for your wonderful review. We’re glad you enjoyed the great location and spacious room, as well as the convenient parking. It’s fantastic to hear you had everything close by for your explorations. We look forward to welcoming you back anytime. Best Regards, Noelia Andrés Experience Manager
Dear Robert, Thank you so much for your wonderful review. We’re glad you enjoyed the great location and spacious room, as well as the convenient parking. It’s fantastic to hear you had everything close by for your explorations. We look for… Show more
Reviewed: 14 September 2025 · Stayed in September 2025
Verified reviewGreat staff. Good location with a lot of restaurants.
Dear Richard, Thank you very much for your kind words. We are delighted to hear that you enjoyed the service provided by our staff and the location close to several restaurants. We hope to welcome you back very soon. Kind regards, Noelia Andrés Experience Manager
Dear Richard, Thank you very much for your kind words. We are delighted to hear that you enjoyed the service provided by our staff and the location close to several restaurants. We hope to welcome you back very soon. Kind regards, Noelia An… Show more
Reviewed: 11 September 2025 · Stayed in September 2025
Verified reviewLocation was amazing, close to the city center as well as restaurants. Staff was super friendly! I highly recommend.
Only drawback was the noise from the corridor in the morning due to the cleaning of the rooms.
Dear Denis, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to know that you enjoyed our central location and the variety of nearby restaurants, and we truly appreciate your kind comments about our team. We’re sorry to hear that the morning noise from the corridor affected your comfort. Your feedback is very valuable, and we’ll share it with our housekeeping team to explore ways to minimize disturbances during cleaning hours. It was a pleasure having you with us, and we truly hope to welcome you back again soon. Warm regards, Noelia Andrés Experience Manager
Dear Denis, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to know that you enjoyed our central location and the variety of nearby restaurants, and we truly appreciate your kind comm… Show more
Reviewed: 9 September 2025 · Stayed in September 2025
Verified reviewThe location, the staff , the breakfast
The isolation of the room, I couldn’t hear everything happening outside and I believe the other way round.
Dear Raphael, Thank you for taking the time to share your feedback. We’re pleased to know you appreciated our location, the friendliness of our staff, and the quality of our breakfast ,it’s always encouraging to hear what our guests enjoy. We’re sorry, however, to hear that the sound isolation of the room did not meet your expectations. Please rest assured that your comments have been noted and will be taken into consideration as we continue to improve our facilities. We hope to have the opportunity to welcome you back in the future for an even more comfortable stay. Warm regards, Noelia Andrés Experience
Dear Raphael, Thank you for taking the time to share your feedback. We’re pleased to know you appreciated our location, the friendliness of our staff, and the quality of our breakfast ,it’s always encouraging to hear what our guests enjoy.… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe Green Drinks for breakfast were great. The location was excellent, plenty of places to eat nearby and nice walking distance to the center of town. The front desk staff were friendly and helpful.
It would be nice to have the breakfast smoothies available a la carte without needing to have an entire breakfast. Garage parking should be validated and not be an additional cost for guests.
Dear Kennita, Thank you for your review. We are glad to hear that you enjoyed the location and breakfast. We will take your suggestions about the smoothies and parking into consideration for future improvements. We hope to see you again soon! Best Regards, Noelia Andrés Experience Manager
Dear Kennita, Thank you for your review. We are glad to hear that you enjoyed the location and breakfast. We will take your suggestions about the smoothies and parking into consideration for future improvements. We hope to see you again so… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIncredible value. Wonderful location. Extremely helpful and welcoming staff. Very impressive breakfast. Phenomenal price considering the wonderful neighborhood location. It is located in a great neighborhood that makes you feel like a local - but a 7 minute walk to all of the main tourist sites. All of the rooms except for one have really nice neighborhood views.
The rooms are small - but that is reflected in the price.
Thank you for your thoughtful and detailed review. We're thrilled you enjoyed the location, value, breakfast, and the hospitality of our staff. We also appreciate your comment regarding the room size — as you mentioned, we strive to offer a balance between comfort and affordability. We hope to welcome you back on your next visit to Valencia! Regards, Ana Susaeta Guest Service Agent
Thank you for your thoughtful and detailed review. We're thrilled you enjoyed the location, value, breakfast, and the hospitality of our staff. We also appreciate your comment regarding the room size — as you mentioned, we strive to offer a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent, close to the main train stations, in the city centre, well surrounded by coffee places, restaurants, and services. The rooms were very comfortable and staff was helpful and very nice.
Dear Angel, First of all, thank you very much for sharing your experience with other travellers and with us. We are delighted to read that our location in the Ruzafa neighbourhood, the room and our team have met your expectations. We hope to welcome you back soon. Kind regards, Ignacio Barjau Guest service
Dear Angel, First of all, thank you very much for sharing your experience with other travellers and with us. We are delighted to read that our location in the Ruzafa neighbourhood, the room and our team have met your expectations. We hope… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, very convenient and well-connected to everything we needed. The staff were incredibly friendly and welcoming, always ready to help with a smile. There was a wide variety of breakfast options available, with something for every taste — from hot dishes to fresh fruit, pastries, bread, cereals, and different beverages. Our room was very nice and the beds were comfortable, which made for a great night’s sleep. We especially liked the area near the reception, where there were comfortable sofas, a coffee machine, and a water dispenser offering both hot and cold water. There was also a small but thoughtful selection of teas and herbal infusions. It created a pleasant and relaxing atmosphere.
Although the room was generally in order, there was a noticeable amount of dust on the floor, both in the bedroom and the bathroom. The shelves where we were supposed to place our clothes were also dusty, as was the rail where the hangers were. While the sheets appeared clean, it seemed as though no one had stayed in the room for quite some time, as they had not been changed recently and felt itchy. There were three of us, and we all experienced the same discomfort. At first, we thought it might have been mosquito bites, but it turned out to be the sheets.
Dear Marife, First of all, thank you very much for sharing your experience with other travellers and with us. We are delighted to read that you enjoyed your stay. However, we would like to apologise for the amount of dust you may have noticed on the floor of the room and in the bathroom. We will pass on your comments to our housekeeping staff so that they can improve this aspect. Finally, we would also like to apologise for the problems with the sheets. We will launch an investigation to find out what happened so that this problem does not happen again. We hope to welcome you back and that you will see that your comments help us to improve and grow. Best regards, Ignacio Barjau Guest service
Dear Marife, First of all, thank you very much for sharing your experience with other travellers and with us. We are delighted to read that you enjoyed your stay. However, we would like to apologise for the amount of dust you may have noti… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent with easy access to the old town. There is a metro station nearby and the local area is full of bars and eating places. The hotel is clean and the staff are friendly and welcoming. The bedrooms vary in size and if you’re staying for more than a night or two it’s probably best to book a larger room.
The choice at breakfast is very limited and quite expensive for what you are offered. There are lots of places nearby to have breakfast with greater choice and at reasonable prices.
Dear Sharon, Thank you for sharing your opinion. We are delighted to hear that you appreciated our location, cleanliness and staff service. We sincerely regret not meeting your expectations regarding breakfast. We take your comments very seriously and will work to improve the variety and value for money of this service. We hope to have the opportunity to welcome you back and offer you an even more satisfying experience. Best Regards, Noelia Andrés Experience Manager
Dear Sharon, Thank you for sharing your opinion. We are delighted to hear that you appreciated our location, cleanliness and staff service. We sincerely regret not meeting your expectations regarding breakfast. We take your comments very s… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt has good location close to the center. Breakfast was delicious.
Room was not clear, too tiny.
Dear Szabo, Thank you for your feedback. We're glad you enjoyed our central location and delicious breakfast. Regarding the room size, we understand your comment —,this specific room type is more compact and therefore offered at a more economical rate. However, we do have other larger room categories available, and we’d be happy to help you choose the one that best suits your preferences on your next visit. Kind regards, Noelia Andrés Experience Manager
Dear Szabo, Thank you for your feedback. We're glad you enjoyed our central location and delicious breakfast. Regarding the room size, we understand your comment —,this specific room type is more compact and therefore offered at a more econ… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewamazing location and super kind staff! I loved it. Also nice bedroom, everything very clean
nothing, all really good!
Dear Chiara, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your stay — from our unbeatable location and friendly staff to the comfort and cleanliness of your room. It’s especially rewarding to know there was nothing negative to report — your satisfaction is the best reward for our team’s efforts. We truly hope to welcome you back on your next visit to Valencia. Warm regards, Ana Susaeta Guest Service Agent
Dear Chiara, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your stay — from our unbeatable location and friendly staff to the comfort and cleanliness of your room. It’s espec… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe staff were outstanding. Jorge made me feel welcomed the second I stepped through the door. Noelia was great and the breakfast was superb!
Nothing to complain about! I will be back!
Thank you so much for your wonderful review! We’re thrilled to hear that Jorge and Noelia made you feel so welcome and that you enjoyed our breakfast. Your kind words truly motivate our team to keep delivering the best service. We can’t wait to welcome you back soon—your next stay will be just as great, if not better! Warm regards, Ana Susaeta Guest Service Agent
Thank you so much for your wonderful review! We’re thrilled to hear that Jorge and Noelia made you feel so welcome and that you enjoyed our breakfast. Your kind words truly motivate our team to keep delivering the best service. We can’t wa… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewClean and recently updated, in a fun, lively area. The staff were all really friendly and helpful.
The WiFi would occasionally drop out.
Thank you for your kind feedback! We’re glad you enjoyed our clean, recently updated rooms and the lively neighborhood, as well as the friendliness of our staff. We apologize for the occasional WiFi interruptions and are already working to improve the connection for a smoother experience on your next visit. We look forward to welcoming you back soon! Best regards, Ana Susaeta Guest Service Agent
Thank you for your kind feedback! We’re glad you enjoyed our clean, recently updated rooms and the lively neighborhood, as well as the friendliness of our staff. We apologize for the occasional WiFi interruptions and are already working to… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified review