Free cancellation before 18:00 on 29 September 2025
Cancellation
Free cancellation before 18:00 on 29 September 2025
You may cancel free of charge until 18:00 on the day of arrival. You will be charged the cost of the first night if you cancel after 18:00 on the day of arrival. If you don't show up, the no-show fee will be the same as the cancellation fee.
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Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Comfortable Accommodations: Santaviva Hotel in Kisoro offers family rooms with private bathrooms, balconies, and garden views. Each room includes a work desk, minibar, and free toiletries.
Dining and Leisure: Guests can enjoy a terrace, restaurant, bar, and outdoor fireplace. The family-friendly restaurant serves African and American cuisines with halal and vegetarian options. Free WiFi is available throughout the property.
Convenient Services: The hotel provides private check-in and check-out, a paid shuttle service, and a lounge. Additional amenities include a coffee shop, outdoor seating area, and bicycle parking.
Local Attractions: Mgahinga Gorilla National Park is 12 km away, and Kisoro Airport is 3 km from the hotel. Cycling activities are available for guests to explore the surrounding area.
Couples particularly like the location — they rated it 9.0 for a two-person trip.
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Availability
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Guest reviews
Categories:
Staff
9.6
Facilities
7.3
Cleanliness
7.9
Comfort
7.3
Value for money
8.7
Location
8.8
Free WiFi
7.5
High score for Kisoro
Low score for Kisoro
Select topics to read reviews:
Guests who stayed here loved
Michael
Austria
“Incredibly helpful staff. Ivan not only helped us book bus tickets, but also brought us to the bus stop and waited with us until it came, which was a couple of hours. We would have been lost without him.”
Hans
Belgium
“Very friendly manager
Good food
Location
Price quality very good”
A
Angus
Australia
“Food was decent with a good selection on the menu. I did have to send back my dinner though because the hamburger was served cold. The staff and owner are very friendly and most speak good English. Rooms are clean and nicely furnished.”
J
Jonathan
Canada
“Ivan is great, very helpful thank you for looking after us. Jon & Dylan”
L
Luca
Switzerland
“It‘s an amazing place in Kisoro. It’s clean, big and cozy. The staff and the manager Ivan are incredible friendly and helpful. He took us for a walk through the authentic Kisoro and showed us the best sunset-viewpoint. He helped us planning all...”
B
Bernhard
Germany
“Exceptionally helpful and kind staff, especially the owner Ivan. He showed us around town and even took us on a small hike and bike tour.”
J
Jonny
United Kingdom
“Ivan was an incredible host. Not only did he sort out my gorilla tracking excursion at a very reasonable price, but he also came to Rwanda to meet me and collect the money since the permit has to be paid for in cash. I was a little apprehensive...”
L
Liezel
South Africa
“Really good place to stay. Ivan is an exceptional host and goes above and beyond. The communication and information supplied was quick and accurate. Ivan and his team make guests feel welcome and special. Highly recommended.”
Šimon
Czech Republic
“Absolutely loved it. Ivan the owner help us so much with everything. He organized very cheap gorilla trek and everything around. Cant recomment enough.”
M
Markus
Germany
“The rooms are nice and clean and have the bahtroom included. You have the possibility to sit together in the inner courtyard or in the front of the motel. Breakfast and dinner were delicious for a very fair price. The owner of the place is an...”
Hotel surroundings
Restaurants
1 restaurant on site
Cafe Santaviva
Cuisine
African • American
Ambiance
Family friendly • Traditional • Modern • Romantic
Dietary options
Halal • Vegetarian
House rules
Santaviva Hotel takes special requests - add in the next step!
Check-in
Available 24 hours
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Extra bed upon request
US$15 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
US$15 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Austria“Incredibly helpful staff. Ivan not only helped us book bus tickets, but also brought us to the bus stop and waited with us until it came, which was a couple of hours. We would have been lost without him.”
Belgium“Very friendly manager Good food Location Price quality very good”
Australia“Food was decent with a good selection on the menu. I did have to send back my dinner though because the hamburger was served cold. The staff and owner are very friendly and most speak good English. Rooms are clean and nicely furnished.”
Canada“Ivan is great, very helpful thank you for looking after us. Jon & Dylan”
Switzerland“It‘s an amazing place in Kisoro. It’s clean, big and cozy. The staff and the manager Ivan are incredible friendly and helpful. He took us for a walk through the authentic Kisoro and showed us the best sunset-viewpoint. He helped us planning all...”
Germany“Exceptionally helpful and kind staff, especially the owner Ivan. He showed us around town and even took us on a small hike and bike tour.”
United Kingdom“Ivan was an incredible host. Not only did he sort out my gorilla tracking excursion at a very reasonable price, but he also came to Rwanda to meet me and collect the money since the permit has to be paid for in cash. I was a little apprehensive...”
South Africa“Really good place to stay. Ivan is an exceptional host and goes above and beyond. The communication and information supplied was quick and accurate. Ivan and his team make guests feel welcome and special. Highly recommended.”
Šimon
Czech Republic“Absolutely loved it. Ivan the owner help us so much with everything. He organized very cheap gorilla trek and everything around. Cant recomment enough.”
