About this property

Located in Townsville city centre, City Oasis Inn offers free Wi-Fi and air-conditioned rooms with a TV. The tropical landscaped gardens feature a lagoon-style pool, a heated spa pool, a waterfall and a children's pool. Reef HQ Aquarium and The Strand are a 15-minute walk each from City Oasis. Magnetic Island Ferry Terminal is 1.5 km away. Townsville Airport is only 13 minutes’ drive from the hotel. Each room includes a private bathroom, ceiling fans, tea/coffee making facilities and a refrigerator. Ironing facilities are provided. Some rooms have car parking directly outside. The Standard Double Room - Pet Friendly can only accommodate pets with prior request. Sidewalk Cafe and Bar offers a relaxed atmosphere with both indoor and al fresco dining. The Cafe is open Monday to Friday for breakfast from 7am - 11am. Closed on Weekends and Public holidays. BBQ facilities and room service are also available. Guest laundry facilities are available, along with same-day dry cleaning. There is also a children's playground.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Collection by Best Western
Hotel chain/brand
SureStay Collection by Best Western

Property highlights

Top location: Highly rated by recent guests (8.7)

Breakfast info

Breakfast to go

  • Free private parking available on-site


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
2 large double beds
or
2 single beds
and
2 large double beds
1 double bed
1 single bed
and
1 large double bed
1 bunk bed
and
2 large double beds
or
1 double bed
and
2 bunk beds
1 double bed
1 single bed
and
1 large double bed
1 double bed
1 bunk bed
and
2 large double beds
1 double bed
and
1 bunk bed
1 double bed
and
2 bunk beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 1
1 single bed
and
1 large double bed
Bedroom 2
1 single bed
and
1 large double bed
Bedroom 3
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Mark
    Australia Australia
    Good location. Great pool and spa area. Took wss clean and comfortable. Plenty of beds and big tv
  • Stokes
    New Zealand New Zealand
    It was possible to walk to supermarkets and the Magnetic Island ferry from the hotel. Staff were pleasant and helpful. We arrived with a car and by good luck were able to park very close to our room but once we had our possessions inside we...
  • Samantha
    Australia Australia
    The trees, landscaping and oasis pool area were beautiful. We enjoyed the spa and the pool. We liked the family unit and kitchen and would return.
  • Christine
    Australia Australia
    My home away from home while travelling for work! Great location and service.. stayed here for a few weeks and highly recommend. The pool is amazing, the laundry facility is a bonus. Great grassed area for kids and for animals.
  • Alisha
    Australia Australia
    Great location, super friendly staff, nice tidy rooms and property. Quite room.
  • Sharon
    Australia Australia
    The booking was for my parents, so the ground floor location was very suitable.. Staff were welcoming and friendly. Parking right at the door was convenient for transferring luggage. Rooms were clean. The small outdoor table and chairs were...
  • Anthony
    United Kingdom United Kingdom
    Peaceful and quiet. Exactly what I needed, for my business trip.
  • Jordan
    Australia Australia
    The lady at the front desk was so lovely told us what good locations to do like walks where to eat and just made us feel at home would book here again in a heart beat lady at front desk needs a pay rise
  • Shane
    Australia Australia
    Staff were friendly & helpful. Rooms were comfortable & clean. Great location
  • Vicki
    Australia Australia
    We could walk everywhere. We were there for Cowboys home game.....

Property surroundings

Restaurants

1 restaurant on site
  • Sidewalk Cafe & Bar
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

House rules

City Oasis Inn Townsville, SureStay Collection by BW takes special requests - add in the next step!
Check-in
From 12:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 08:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of AUD 500 is required on arrival. That's about US$328. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Cards accepted at this property
American ExpressVisaMastercardEftpos Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note City Oasis Inn does not offer 24-hour check-in and may need to contact you to arrange check-in. Please let the property know your expected arrival time and mobile phone number in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Please note that only the 'Standard Double Room - Pet friendly' can accommodate pets, and only upon prior request. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform City Oasis Inn Townsville, SureStay Collection by BW in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

A damage deposit of AUD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.